Legal Documentation

Last updated: July 31, 2026

Data Controller: ElevateCoreLabs, Gammel Kongevej 88, 1850 Frederiksberg, Denmark. Contact: [email protected]

1. Introduction

ElevateCoreLabs ("we," "our," or "us") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Danish data protection legislation. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our branding agency services, website, and digital platforms.

2. Legal Basis for Processing

We process your personal data under the following legal bases as defined in Article 6 of the GDPR:

• Consent (Art. 6(1)(a)): When you subscribe to newsletters, accept cookies, or voluntarily provide information through our contact forms.
• Contract Performance (Art. 6(1)(b)): When processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract for branding services.
• Legitimate Interest (Art. 6(1)(f)): When we process data for our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security, provided these interests are not overridden by your fundamental rights.
• Legal Obligation (Art. 6(1)(c)): When we are required to process data to comply with applicable laws, regulations, or court orders.

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

• Identity Data: Full name, title, job position, company name.
• Contact Data: Email address, telephone number, postal address, billing address.
• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone settings, language preferences.
• Usage Data: Pages visited, click patterns, scroll depth, time spent on pages, navigation paths.
• Communication Data: Content of correspondence, feedback, survey responses, project briefs.
• Financial Data: Payment transaction details (processed securely through third-party payment processors; we do not store card details).

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Providing, maintaining, and improving our branding and design services.
• Communicating with you regarding project inquiries, proposals, and deliverables.
• Processing payments and managing financial records.
• Sending service-related communications and, with your consent, marketing materials.
• Complying with legal obligations and responding to lawful requests from public authorities.
• Analyzing website usage to optimize user experience and service offerings.
• Protecting against fraud, unauthorized access, and other security threats.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

• Contact form submissions: Retained for 24 months from the date of submission.
• Client project data: Retained for the duration of the business relationship plus 5 years, in accordance with Danish accounting legislation.
• Marketing consent records: Retained until consent is withdrawn.
• Technical/usage data: Retained for a maximum of 12 months in aggregated or anonymized form.

6. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): You may request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction (Art. 18): You may request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): You may request to receive your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): You may object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives an equivalent level of protection.

8. Data Security

ElevateCoreLabs implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), regular security assessments, access controls, and employee training on data protection practices.

9. Data Protection Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

Borgergade 28, 1300 Copenhagen K, Denmark
Telephone: +45 33 19 32 00
Email: [email protected]

Last updated: July 31, 2026

Data Controller: ElevateCoreLabs, Gammel Kongevej 88, 1850 Frederiksberg, Denmark

1. What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, provide information to website owners, and enhance the user experience.

2. How We Use Cookies

ElevateCoreLabs uses cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website would not function without them.
• Preference Cookies: These cookies allow the website to remember choices you make (such as your cookie consent preference) and provide enhanced, personalized features.
• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. All information is aggregated and therefore anonymous. We use this data to improve how our website works.

3. Specific Cookies We Use

• cookiesAccepted: Stores your cookie consent preference. Duration: 365 days. Type: Strictly necessary.
• _ga / _gid (Google Analytics): Distinguishes unique users and tracks page views. Duration: 2 years / 24 hours. Type: Analytics.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may impair the functionality of our website.

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Privacy, Search, and Services > Cookies

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Last updated: July 31, 2026

Business: ElevateCoreLabs, Gammel Kongevej 88, 1850 Frederiksberg, Denmark

1. General Refund Principles

At ElevateCoreLabs, we are committed to delivering high-quality branding and design services. We understand that circumstances may change, and we have established the following refund terms to ensure fairness and transparency in all business dealings.

2. Project Deposit

All branding projects require a non-refundable deposit of 30% of the total project fee upon acceptance of the proposal. This deposit secures your project slot in our production schedule and covers initial research, discovery sessions, and resource allocation.

3. Cancellation Before Work Begins

If you cancel a project before any substantive work has commenced (within 48 hours of deposit payment), you are entitled to a refund of 70% of the deposit. The remaining 30% covers administrative and scheduling costs.

4. Cancellation During Active Project

If you cancel a project after work has begun, refunds will be calculated based on the percentage of work completed at the time of cancellation:

• Less than 25% complete: Refund of 50% of the remaining project balance (excluding deposit).
• 25%–50% complete: Refund of 25% of the remaining project balance.
• More than 50% complete: No refund of the remaining balance. All completed work and assets will be delivered to the client.

5. Deliverable Dissatisfaction

If you are dissatisfied with delivered work, we offer up to two rounds of revisions at no additional cost within the original project scope. Revisions outside the agreed scope may incur additional fees. If, after revisions, you remain dissatisfied, we will negotiate a fair resolution, which may include a partial refund proportional to the unresolved elements.

6. Refund Processing

Approved refunds will be processed within 14 business days via the original payment method. You will receive email confirmation once the refund has been initiated.

7. Exceptions

Refund requests must be submitted in writing to [email protected] within 30 days of the relevant invoice date. Requests submitted after this period will be evaluated on a case-by-case basis. This refund policy does not affect your statutory rights under Danish consumer protection law.

Last updated: July 31, 2026

Business: ElevateCoreLabs, Gammel Kongevej 88, 1850 Frederiksberg, Denmark. Contact: [email protected] | +45 22 47 15 89

1. Acceptance of Terms

By accessing the ElevateCoreLabs website, engaging our services, or entering into a project agreement, you ("Client") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

2. Scope of Services

ElevateCoreLabs provides branding, visual identity, design strategy, and related creative services. The specific scope, deliverables, timelines, and fees for each engagement are defined in a written proposal or statement of work ("SOW") agreed upon by both parties prior to project commencement.

3. Project Process & Milestones

Each project follows a structured process:

• Discovery: Research, stakeholder interviews, competitive analysis, and brief finalization.
• Strategy: Brand positioning, naming exploration (if applicable), and strategic direction presentation.
• Design: Visual identity development, iterative refinement based on client feedback.
• Delivery: Final asset preparation, brand guideline documentation, and file handover.

Client feedback is required within 5 business days of each deliverable presentation. Delays in feedback may extend project timelines proportionally.

4. Fees & Payment Terms

All fees are quoted in Euros (€) unless otherwise specified. Payment schedule:

• 30% deposit due upon project acceptance.
• 40% due upon approval of the strategic direction / concept presentation.
• 30% final payment due upon project completion and before final asset delivery.

Invoices are payable within 14 days of issue. Late payments incur a 1.5% monthly interest charge. ElevateCoreLabs reserves the right to pause work on any project with outstanding payments.

5. Intellectual Property & Ownership

Upon receipt of full payment, ElevateCoreLabs assigns to the Client all intellectual property rights, including copyright, in the final approved deliverables. This assignment is worldwide, perpetual, and irrevocable. ElevateCoreLabs retains the right to display completed work in portfolio, case studies, and marketing materials unless explicitly agreed otherwise in writing.

All preliminary concepts, explorations, and work-in-progress materials that are not part of the final approved deliverables remain the property of ElevateCoreLabs.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This includes business strategies, brand information, financial data, and any materials marked as confidential. This obligation survives the termination of the business relationship for a period of 24 months.

7. Limitation of Liability

ElevateCoreLabs's total liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. The provisions of Section 5 (Intellectual Property) and Section 6 (Confidentiality) shall survive termination.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of Denmark. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

10. Amendments

ElevateCoreLabs reserves the right to update these Terms of Service at any time. Material changes will be communicated to active clients via email. Continued use of our services after such notification constitutes acceptance of the updated terms.